This Privacy Policy explains how ZenLaunch ("ZenLaunch", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website and services (the "Service").
On this page
1. Information we collect
We collect information you provide directly and information gathered automatically as you use the Service.
Information you provide
- Account details — name, email address, and password when you create an account.
- Billing information — processed by our third-party payment providers; we do not store full card numbers.
- Content you submit — product descriptions, brand details, target audiences, and other inputs you provide to generate ad creative.
- Communications — messages you send us for support or feedback.
Information collected automatically
- Usage data — pages viewed, features used, and actions taken within the Service.
- Device and log data — IP address, browser type, operating system, and referring URLs.
- Cookies and similar technologies — see the Cookies section below.
Information from connected platforms
When you connect advertising accounts (such as Meta, Google, or TikTok), we access the data needed to deploy and manage campaigns on your behalf, subject to the permissions you grant and each platform's terms.
2. How we use your information
- To provide, operate, and maintain the Service, including generating and deploying ad creative.
- To process payments and manage your subscription.
- To personalize and improve your experience and our features.
- To communicate with you about your account, updates, and support requests.
- To detect, prevent, and address fraud, abuse, and security issues.
- To comply with legal obligations.
3. How we share your information
We do not sell your personal information. We share it only in these circumstances:
- Service providers — vendors who help us operate the Service (hosting, analytics, payment processing) under confidentiality obligations.
- Advertising platforms — to deploy campaigns you create, we transmit the necessary data to Meta, Google, TikTok, and similar platforms at your direction.
- Legal reasons — when required by law, subpoena, or to protect the rights, safety, and property of ZenLaunch or others.
- Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you.
4. Cookies & tracking technologies
We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and understand how the Service is used. We also use analytics and advertising tools (such as Google Analytics and the Meta Pixel). You can control cookies through your browser settings; disabling them may affect some features.
5. Data retention
We retain your personal information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it. See our User Data Deletion Policy to request deletion.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. We will respond within the timeframes required by applicable law.
7. Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Children's privacy
The Service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
10. Contact us
If you have questions about this Privacy Policy or our data practices, contact us at privacy@zenlaunch.co.